REFUND & RETURNS POLICY

We want you to be completely satisfied with your purchase.

Due to hygiene and health protection reasons, certain intimate garments, including underwear, bodysuits, and selected lingerie items, cannot be returned once opened, worn, washed, or with hygiene seals removed.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Eligible returns must:

• Be unused and unworn
• Include original tags and packaging
• Be returned within 14 days of receipt

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

For return requests, contact:

support@bellafera.co.uk

Last Updated: June 2026